Welcome to the help center

The helpcenter is organized into seven different categories:

  • Ordering and Account Information
    Information on standard and custom orders, invoice payment, reprints, password resets, and the client dashboard can be found here.
  • File Prep and Submission
    Information on supported file types, preparing print-ready PDFs, bleed, and safe area can be found here.
  • Product Templates
    Information regarding our product templates as well as a template generator can be found here.
  • Paper, Coating, and Folding Info
    Information regarding the different types of folds, paper, and coatings available can be found here.
  • Proofing
    Information regarding the proofing process, color profiles, and our online PDF proofs can be found here.
  • Mailing, Turnaround and Shipping
    Information on turnaround times, blind shipping, mailing lists, and other shipping related questions can be found here.
  • Glossary
    Not quite sure what we mean when we talk about bleed, aqueous coating, or dpi? Look in the glossary!